For an everyday problem
Remote support — 1 hour
R$90
one-time payment
Choose this support- Remote assistance with a technician
- Support in Portuguese or English
- Customer portal and support history
REAL PEOPLE. REAL SOLUTIONS.
Remote IT support, whenever you need it. An experienced technician helps you get back to your day, without a trip to the repair shop.
R$90/ first hour
A helping hand for the tools you use every day
LESS FRUSTRATION. MORE SOLUTIONS.
From a printer that won’t cooperate to a workday that can’t wait. Tell us what’s happening.
SIMPLE FROM THE FIRST CLICK
You can request everything from your phone, even when your computer isn’t working.
One hour for a specific problem, or a package for whenever you need us.
Use Pix, a credit card, or boleto through Mercado Pago.
Describe the issue and choose a preferred contact method and time.
A technician contacts you. Remote access starts only with your authorization.
CLEAR PRICING. NO SURPRISES.
A one-time fix or a technical partner you can call again. You choose.
For an everyday problem
one-time payment
Choose this supportA little peace of mind
R$80 / hour
Choose this supportYOUR BUSINESS, WITH IT SUPPORT
A technical partner for your team’s everyday needs. Flexible support, prepaid hours, and a history of every request in one place.
SUPPORT BUILT ON TRUST
A real person helping you, with your permission at every step.
Each session needs your explicit consent. You can end the connection at any time.
We collect what we need to help. Never share passwords unnecessarily.
Mercado Pago processes payment details. We never receive your card number or CVV.
GOOD QUESTIONS
Have a question, need a business assessment, or want to check availability? Send us a message.
ContactYou authorize each connection and can terminate it at any time. A technician will explain the process before accessing your device.
Normal support does not include permanent unattended access. Any managed business access requires a separate, explicit agreement.
It depends on your device and the access method. We can use Quick Assist or guide you to an official download. We also work with existing corporate tools.
Tell us what’s happening. We’ll help you find the next step.
Get Support NowA partner for your business
R$75 / hour
Minimum 60 minutes per session. After the first hour, time is billed in 30-minute increments. Your balance and time used are always visible in your account.