This document is a draft for owner and legal review before launch. The final business details and applicable policies must be confirmed.
Draft — pending legal reviewdraft-1
DRAFT — OWNER AND LEGAL REVIEW REQUIRED
Online Help provides remote technical assistance for individuals and businesses, based in Atibaia, São Paulo. The legal business name, registration details, support channels, and final terms must be completed before launch.
Scope and availability
Requests are subject to technician availability and technical feasibility. Requested appointment times are confirmed separately. Physical repairs and guaranteed malware or data recovery are outside the standard service.
Billing
Each session is billed for at least 60 minutes, followed by 30-minute increments. Prepaid credit becomes available after provider-confirmed payment. Additional time requires sufficient credit or an agreed adjustment. Advanced work requires an assessment.
Customer responsibilities
Provide accurate contact details, authorize remote access, and keep a backup where possible. Do not place passwords or temporary connection codes in ticket descriptions.
Cancellation and statutory rights
Cancellation and refund requests are reviewed considering service delivery, unused credit, and applicable consumer rights. These draft terms do not waive mandatory rights.