A little clarity before we connect.

You authorize each connection and can terminate it at any time. A technician will explain the process before accessing your device.

Normal support does not include permanent unattended access. Any managed business access requires a separate, explicit agreement.

It depends on your device and the access method. We can use Quick Assist or guide you to an official download. We also work with existing corporate tools.

We can help diagnose the symptoms and recommend next steps. A physical defect or replacement part usually needs local repair.

See our pricing page for current rates. Each session has a 60-minute minimum, then 30-minute increments. Advanced work is assessed separately.

After payment confirmation, your purchased time appears as support credit. Your account shows purchases, usage, and the remaining balance.

Yes. You can use prepaid credit across multiple tickets, subject to the minimum session charge and the package terms shown at purchase.

Yes. We help with workstations, software, email, printers, VPNs, and everyday office technology.

Yes. Select English when requesting support. We assist English speakers in Brazil and can assess requests from other locations.

Yes. Pix, credit cards, and boleto are available through Mercado Pago. Boleto support credit is released after the payment provider confirms settlement.